Items may be exchanged only with pre-approval by phone or email within 14 days of receipt of your order according to delivery confirmation by USPS. If the item is a gift, the policy is 14 days after the gift is given.
Items may be exchanged only for another item of equal or greater value, with any price difference being paid for by the customer. Please contact us for instructions if your exchange requires further payment. Please do not email your credit card info - it is not secure. Rapt in Maille is not responsible for any personal information sent by email.
When returning an item for exchange, please pack the item well to protect from damage during shipping. The customer is solely responsible for providing safe shipment. We recommend a box or padded envelope. Please do not send any item back to us unprotected in a standard envelope. We also recommend insuring your package and procuring a tracking number. Be sure to include a note in the package with the exchange details and your return shipping address.