FAQs

When and how will my order ship?

All orders are shipped out as fast as they are completed, and in the order received. Please understand that every piece is handmade, and turnaround time can be up to 2 weeks during busy times. Under normal circumstances, orders will ship within 5 business days of receipt.  I will always do my best to make deadlines for birthdays or special occasions, so if you have a certain time constraint, please call or email to let me know.

Orders are shipped by USPS priority mail, which is not a guaranteed service, but usually takes 2-3 business days to receive after the order is shipped. You will receive a shipment confirmation email with tracking when your order goes out.

What is your exchange/return policy?

Items may be exchanged only with pre-approval by phone or email within 14 days of receipt of your order according to delivery confirmation by USPS. If the item is a gift, the policy is 14 days after the gift is given.

Items may be exchanged only for another item of equal or greater value, with any price difference being paid for by the customer. Please contact me for instructions if your exchange requires further payment. Please do not email your credit card info - it is not secure. Rapt in Maille is not responsible for any personal information sent by email.

When returning an item for exchange, please read the following instructions:

1.) Customer is responsible for all shipping charges.  Please include a check made out to Rapt in Maille for $7 for return priority mail shipping.

2.) Pack the item well to protect from damage during shipping. The customer is solely responsible for providing safe shipment. We recommend a box or padded envelope. Please do not send any item back to us unprotected in a standard envelope.

3.)  Be sure to include a note in the package with the exchange details and your return shipping address.

4.) We also recommend insuring your package and procuring a tracking number.

Is there an alternate way I can place an order?

If you wish to place an order offline, please call 773-944-0541 or email melissa@raptinmaille.com for further instructions.

How do Rapt in Maille rings fit and wear?

It is best to know your exact ring size. If you do not know, I recommend visiting your local jeweler to get measured. I then do my best to make the exact size that you request.

Never try on your ring for the first time when your finger may be swollen, like on a hot day or after vigorous activity, exercise, etc.  Chainmaille rings are especially susceptible to not fitting correctly if your finger is not at its true size (at rest in comfortable temps). For most people, there is a significant finger size difference between a hot day and a cold day.

Your ring will not stretch, but may appear to get larger during the first few hours of wear as the chainmaille settles. When the ring is first worn, the chainmaille will relax and spread out to its fullest potential. As a result, the ring size may increase by about 1/4-1/2 size. Make sure when you first try on your ring that it is a snug fit, but not cutting off circulation. Also test the size by putting on the ring and vigorously shaking your hand. If it slides off at all, it’s definitely too big, and there is danger you may lose it if you are not careful. (Rapt in Maille is not responsible for lost items). The larger designs (diamond, rectangle, and XXL rectangle) will be especially tight at first. If your ring is too small or too large, please contact me for resizing. When you have the right fit you will find this is the most comfortable ring you’ve ever worn.

How long are your bracelets?

I try to design every bracelet to be an average length of 7.5,” or to fit like a 7.5” bracelet, but some may be slightly shorter or longer to accommodate the design. If you need an especially short or long bracelet, please contact me by email or phone before placing your order to get confirmation that I can in fact easily make that adjustment. If I feel that altering a design for a specific fit will require a considerable amount of extra labor, there may be an extra fee for that service.

Be sure to send me a separate email after ordering to remind me of any approved special instructions.  You can easily do this by replying to your emailed order confirmation.

How long are your necklaces?

Almost all necklaces are adjustable for length by 2-4 inches, depending on the design. Some designs, such as lariat necklaces, or some of the long necklaces are not adjustable. Pendants are on average 16-19.” Please feel free to inquire about the specific length of any design by email. Instructions for specific lengths are the same as for bracelets. Please refer to the above answer.

Do you accept custom orders?

During busy times (generally May-December), I may not accept custom orders of any kind. Please still feel free to inquire by email or phone. If the custom request seems easy enough to fulfill during our busy season, I may accept the order.

Custom orders come with certain guidelines and rules. I can email you my custom order policy by request, which you must agree to before any work will begin.

What materials do you use to create your jewelry?

Providing a high quality product is very important to me. Rapt in Maille jewelry is made predominantly from stainless steel, a very durable, affordable, and easy-to-care-for material. Almost everything that is silver in color is stainless steel, including jump rings, chains, findings, and clasps. Exceptions to the rule: Ear wires and posts are surgical steel. Spikes are die-cast zinc.

Very few people with metal allergies are allergic to stainless steel. That being said, stainless steel does contain a trace amount of nickel, which is most often the culprit of metal allergies. However, the nickel is bound tightly in the structure of the stainless steel, so it is generally non-reactive with skin. In nearly 20 years of selling stainless steel jewelry, I’ve only come across a handful of people who say they are allergic to it. So it is possible, but not at all common. In fact, I have a large amount of customers with nickel allergies that rejoice in the fact that they can wear my jewelry with no problem. You are the best judge of what you can and can’t wear, according to your past history. Everyone is different.

How do I clean my jewelry? Will it tarnish?

Stainless steel itself will not tarnish or rust in normal conditions, but may appear to get dull over time from excessive wear or exposure to the environment. It is not the metal turning color (as sterling might oxidize), it is simply getting “dirty” from your skin’s natural oils and/or dirt or other substances from the environment.

Do not use jewelry-cleaning products or chemicals to clean your jewelry, such as you would use for sterling silver. You may shine up your stainless steel if needed by rubbing it between your hands with a liberal amount of liquid dish soap (one that is great for “cutting grease”). Rinse well and dry thoroughly with a towel. If you would like to send your jewelry back to the studio, I would be happy to re-polish it for you.

Use caution when cleaning any jewelry with beads, stones, or any other non-stainless material. You may try a jewelry polishing cloth or a very soft brush with soap to clean the metal parts, while avoiding the stones.

The best way to care for or store any jewelry is by keeping it in an air-tight container, such as an air-tight baggie or a jewelry box. Rapt in Maille jewelry is very durable, but nothing is indestructible. It is always best to handle the items with care. How you treat your jewelry will affect how long it lasts. So be good to it..and enjoy!