FAQs

After I place an order, when will my credit card be processed?

All orders are processed immediately upon checkout. If you have a special request such as express shipping, or a major design change that may incur extra fees, please do not place your order online. Instead, call us with your order at 773-944-0541. We will be happy to take your special request if we can and process your order by phone.

When and how will my order ship?

All orders are shipped out as fast as they are completed, and in the order received. Please understand that every piece is handmade, and turnaround time can be up to 2 weeks during busy times. Under normal circumstances, orders will ship within 5 business days of receipt.

Orders are shipped by priority mail, which is not a guaranteed service, but usually takes 2-3 business days to receive after the order is shipped. You will receive a shipment confirmation email when your order goes out.

What is your exchange/return policy?

Items may be exchanged only with pre-approval by phone or email within 14 days of receipt of your order according to delivery confirmation by USPS. If the item is a gift, the policy is 14 days after the gift is given.

Items may be exchanged only for another item of equal or greater value, with any price difference being paid for by the customer. Please contact us for instructions if your exchange requires further payment. Please do not email your credit card info - it is not secure. Rapt in Maille is not responsible for any personal information sent by email.

When returning an item for exchange, please read the following instructions:

1.) Customer is responsible for all shipping charges.  Please include a check made out to Rapt in Maille for $6 for return priority mail shipping.

2.) Pack the item well to protect from damage during shipping. The customer is solely responsible for providing safe shipment. We recommend a box or padded envelope. Please do not send any item back to us unprotected in a standard envelope.

3.)  Be sure to include a note in the package with the exchange details and your return shipping address.

4.) We also recommend insuring your package and procuring a tracking number.

Is there an alternate way I can place an order?

If you do not have a Visa or Mastercard, or wish to place an order offline, please call 773-944-0541 or email Melissa@raptinmaille.com for further instructions to pay by check or money order.

Can I purchase a Rapt in Maille gift certificate?

We do offer gift certificates, available in any dollar amount. However, our website is not set up to accept gift certificates at this time. Certificates may only be redeemed in person at art fairs and the Rapt in Maille studio by appointment, or by ordering by email/phone. Please contact us by email or phone if you wish to purchase a gift certificate.

How do Rapt in Maille rings fit and wear?

It is best to know your exact ring size. If you do not know, we recommend visiting your local jeweler to get measured. We then do our best to make the exact size that you request. Due to design limitations, it is sometimes difficult to get that exact size, since we are simply removing or adding links to adjust the size (for example, it is impossible to remove a half of a link). But with many years of experience, we’re pretty great at making the correct size for you.

Your ring will not stretch, but may appear to get larger during the first few hours of wear as the chainmaille settles. When the ring is worn, the chainmaille will relax and spread out to its fullest potential. As a result, the ring size may increase by about 1/4-1/2 size. Make sure when you first try on your ring that it is a snug fit, but not cutting off circulation. Also test the size by putting on the ring and vigorously shaking your hand. If it slides off at all, it’s definitely too big, and there is danger you may lose it if you are not careful. (Rapt in Maille is not responsible for lost items). The larger designs (diamond, square, rectangle, and XXL rectangle) will be especially tight at first. Try flexing the ring in your hands to make it less stiff before trying it on. When you have the right fit you will find this is the most comfortable ring you’ve ever worn.

How long are your bracelets?

We try to design every bracelet to be an average length of 7.5,” or to fit like a 7.5” bracelet. If you need an especially short or long bracelet, please contact us by email or phone before placing your order to get confirmation that we can in fact easily make that adjustment. If we feel that altering a design for a specific fit will require a considerable amount of extra labor, there may be an extra fee for that service.

Be sure to send us a separate email after ordering to remind us of any approved special instructions.  You can easily do this by replying to your emailed order confirmation.

How long are your necklaces?

Almost all necklaces are adjustable for length by 2-4 inches, depending on the design. Some designs, such as lariat necklaces, or some of the long necklaces are not adjustable. Pendants are on average 15-18.” Please feel free to inquire about the specific length of any design by email. Instructions for specific lengths are the same as for bracelets. Please refer to the above answer.

Do you accept custom orders?

During busy times (generally May-December), we may not accept custom orders of any kind. Please still feel free to inquire by email or phone. If the custom request seems easy enough to fulfill during our busy season, we may accept the order.

Custom orders come with certain guidelines and rules. We can email you our custom order policy by request, which you must agree to before any work will begin.

What materials do you use to create your jewelry?

Providing a high quality product is very important to us. Rapt in Maille jewelry is made predominantly from stainless steel, a very durable, affordable, and easy-to-care-for material. Almost everything that is silver in color is stainless steel, including jump rings, chains, findings, earring leverbacks and clasps. Exceptions to the rule: Black chain is anodized aluminum. Rhinestone chain is set in sterling silver plate. Spikes are die-cast zinc.

Very few people with metal allergies are allergic to stainless steel. That being said, stainless steel does contain a trace amount of nickel, which is most often the culprit of metal allergies. In our over 12 years of selling stainless steel jewelry, we’ve only come across a handful of people who say they are allergic to it. So it is possible, but not at all common. In fact, we have a large amount of customers with nickel allergies that rejoice in the fact that they can wear our jewelry with no problem. You are the best judge of what you can and can’t wear, according to your past history. Everyone is different.

How do I clean my jewelry? Will it tarnish?

Stainless steel itself will not tarnish or rust in normal conditions, but may appear to get dull over time from excessive wear or exposure to the environment. It is not the metal turning color (as sterling might oxidize), it is simply getting “dirty” from your skin’s natural oils and/or dirt and grime from the environment.

Do not use jewelry-cleaning products or chemicals to clean your jewelry, such as you would use for sterling silver. You may shine up your stainless steel if needed by rubbing it between your hands with a liberal amount of liquid dish soap (one that is great for “cutting grease”). Rinse well and dry thoroughly with a towel. If you would like to send your jewelry back to the studio, we would be happy to re-polish it for you.

Use caution when cleaning any jewelry with beads, stones, or any other non-stainless material (rubber is OK to clean with soap). It is recommended that you care for these pieces so they seldom or never require cleaning.

The best way to care for or store any jewelry is by keeping it in an air-tight container, such as an air-tight baggie or a jewelry box. Rapt in Maille jewelry is very durable, but nothing is indestructible. It is always best to handle the items with care. How you treat your jewelry will affect how long it lasts. So be good to it..and enjoy!